Refund policy

Last updated: April 2026

At Royalyn, customer satisfaction is important to us. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 14 days from the date of delivery.

To be eligible:

• Item must be unused, unworn, and in original condition
• Must include original packaging, tags, and accessories
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to deny returns that do not meet these conditions.

2. Return Process

To initiate a return, contact us at:
📧 joaoprt1893@gmail.com

Include:

• Full name
• Order number
• Reason for return
• Photos (if item is defective or damaged)

Returns sent without prior approval may not be accepted.

3. Refunds

Once your return is received and inspected:

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or provider

4. Shipping Costs

• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer
• If the return is due to our error (wrong or defective item), we will cover all costs

5. Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Digital products or downloads
• Gift cards
• Final sale or clearance items

6. Damaged, Defective or Incorrect Items

If you receive an incorrect or defective product:

• Contact us within 48 hours of delivery
• Provide clear photos as evidence
• We will offer a replacement or full refund at no cost

7. Chargebacks & Disputes

We strongly encourage customers to contact us before opening disputes.
Unauthorized chargebacks may delay resolution and may be contested with proof of delivery and transaction confirmation.